Omega eCommerce Client Service Specialist

Miami • USA

Thursday, April 3, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its luxury timepieces that epitomize precision and elegance. As part of The Swatch Group, Omega benefits from the conglomerate's extensive resources and commitment to innovation in the luxury watch industry. The Swatch Group is a global leader in the watchmaking sector, offering a dynamic and supportive environment for career growth.

1. Provide exceptional customer service to eCommerce clients, ensuring a seamless shopping experience.
2. Manage and resolve client inquiries and issues via email, phone, and live chat.
3. Collaborate with internal teams to improve customer satisfaction and operational efficiency.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of customer service policies and procedures.

1. Bachelor's degree in Business Administration, Marketing, or a related field.
2. Minimum of 2 years of experience in customer service, preferably in the luxury retail sector.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities and attention to detail.
3. Proficiency in CRM software and eCommerce platforms.
4. Ability to work independently and as part of a team.

A minimum of 2 years of experience in customer service, with a preference for candidates who have worked in the luxury retail sector.

Bachelor's degree in Business Administration, Marketing, or a related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury timepieces.

Omega fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of precision and luxury. The corporate environment is collaborative, with a focus on delivering unparalleled customer experiences.