Omega eBoutique Chat Operator

Miami • USA

Wednesday, August 20, 2025

Omega, a prestigious brand within the Swatch Group, is renowned for its luxury timepieces that epitomize precision and elegance. As part of one of the world's leading watchmaking conglomerates, Omega offers a dynamic and innovative work environment that fosters excellence and creativity.

1. Engage with customers via the eBoutique chat platform to provide exceptional service and support.
2. Assist customers with inquiries related to luxury timepieces, including product details, availability, and purchasing processes.
3. Resolve customer issues efficiently while maintaining a high level of professionalism and brand integrity.
4. Collaborate with internal teams to ensure seamless customer experiences and accurate information dissemination.
5. Maintain comprehensive knowledge of Omega's product offerings and brand heritage.

1. Previous experience in customer service, preferably within the luxury retail sector.
2. Strong understanding of luxury brand standards and customer expectations.
3. Proficiency in using chat platforms and CRM systems.

1. Excellent written communication skills.
2. Strong problem-solving abilities.
3. Ability to multitask and manage time effectively.
4. Keen attention to detail and accuracy.

A minimum of 2 years in a customer service role, ideally within the luxury retail industry.

Bachelor's degree in Business, Communications, or a related field is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury timepieces.

Omega fosters a culture of innovation, precision, and luxury, encouraging employees to excel in a collaborative and supportive environment. The brand values dedication, attention to detail, and a passion for excellence.