Omega eBoutique Chat Operator

Miami • USA

Thursday, May 1, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its luxury timepieces and exceptional craftsmanship. As part of The Swatch Group, Omega benefits from the extensive resources and global reach of one of the world's largest watchmaking conglomerates, offering employees a unique opportunity to be part of a legacy of innovation and excellence.

1. Engage with customers via online chat to provide exceptional service and support.
2. Assist customers with product inquiries and order placements.
3. Resolve customer issues and escalate complex cases to appropriate departments.
4. Maintain up-to-date knowledge of Omega's product offerings and promotions.
5. Contribute to team goals by achieving individual performance targets.

1. Previous experience in customer service or a related field.
2. Familiarity with luxury goods, particularly timepieces, is preferred.
3. Strong written communication skills.

1. Proficiency in online chat platforms and CRM systems.
2. Excellent problem-solving abilities.
3. Strong attention to detail and accuracy.
4. Ability to multitask in a fast-paced environment.

A minimum of 1-2 years in a customer service role, ideally within the luxury sector.

High school diploma or equivalent required; additional education in business or communications is a plus.

Employees enjoy comprehensive benefits, including health insurance, retirement plans, and employee discounts on luxury products.

Omega fosters a culture of precision, innovation, and dedication to excellence. Employees are encouraged to embody the brand's commitment to quality and to contribute to a collaborative and dynamic work environment.