Omega Customer Service Specialist

Paris • France

Friday, March 21, 2025

Omega, a prestigious brand within the Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As part of the Swatch Group, Omega benefits from the innovative spirit and global reach of one of the world's largest watchmaking conglomerates. The brand is synonymous with precision and luxury, offering a dynamic work environment for those passionate about horology.

1. Manage customer service inquiries related to Omega products.
2. Coordinate repair and maintenance services for timepieces.
3. Ensure customer satisfaction through effective communication and problem resolution.
4. Maintain accurate records of customer interactions and transactions.
5. Collaborate with technical teams to facilitate timely service delivery.

1. Previous experience in customer service, preferably in the luxury goods sector.
2. Strong understanding of Omega products and brand values.
3. Excellent communication and interpersonal skills.
4. Ability to handle multiple tasks and prioritize effectively.

1. Proficiency in French and English.
2. Strong organizational skills.
3. Customer-focused mindset.
4. Problem-solving abilities.

At least 2 years of experience in a customer service role, ideally within the luxury sector.

Bachelor's degree in Business Administration or a related field.

Competitive benefits package including employee discounts on luxury products.

Omega fosters a culture of innovation and excellence, encouraging employees to develop their skills and grow within the organization. The work environment is collaborative and fast-paced, reflecting the brand's commitment to quality and precision.