Omega Customer Service Representative

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces and commitment to precision and innovation. As part of The Swatch Group, Omega benefits from the resources and global reach of one of the world's largest watchmaking conglomerates, offering employees a dynamic and supportive environment.

1. Provide exceptional customer service to clients, addressing inquiries and resolving issues efficiently.
2. Manage customer communications via phone, email, and in-person interactions.
3. Maintain detailed records of customer interactions and transactions.
4. Collaborate with internal departments to ensure customer satisfaction and service excellence.
5. Assist in the coordination of customer service initiatives and improvements.

1. Previous experience in a customer service role, preferably within the luxury goods sector.
2. Strong understanding of customer service principles and practices.
3. Ability to handle challenging situations with professionalism and poise.

1. Excellent communication and interpersonal skills.
2. Proficiency in CRM software and Microsoft Office Suite.
3. Strong problem-solving abilities and attention to detail.

A minimum of 2 years of experience in customer service, preferably within the luxury retail or watchmaking industry.

Bachelor's degree in Business Administration, Communications, or a related field preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Omega fosters a culture of excellence and innovation, encouraging employees to grow and develop within the company. The work environment is collaborative and inclusive, with a strong emphasis on quality and customer satisfaction.