Omega Customer Service Representative

New York • USA

Tuesday, March 3, 2026

Omega, a distinguished subsidiary of the Swatch Group, epitomizes excellence in the luxury watch industry. With a legacy dating back to 1848, Omega is renowned for its pioneering spirit and precision craftsmanship. As part of the Swatch Group, the world's leading watch manufacturer, Omega benefits from a rich heritage of innovation and a commitment to quality. The brand's illustrious history includes being the first watch on the moon and serving as the Official Timekeeper for 30 Olympic Games. Omega's dedication to social causes and its collaboration with esteemed brand ambassadors further enhance its prestigious reputation.

1. Provide exceptional customer service to clients visiting the Fifth Avenue boutique.
2. Assist customers with inquiries and product selection, ensuring a personalized experience.
3. Handle customer complaints and returns with professionalism and efficiency.
4. Maintain an in-depth knowledge of Omega's luxury timepieces and brand heritage.
5. Collaborate with the sales team to achieve store objectives and enhance customer satisfaction.

1. Previous experience in luxury retail or customer service is preferred.
2. Strong interpersonal and communication skills.

1. Proficiency in customer relationship management.
2. Ability to handle high-pressure situations with grace.
3. Strong problem-solving skills.

At least 2 years of experience in a customer service role, preferably within the luxury sector.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development.

Omega fosters a culture of excellence and innovation, deeply rooted in its rich heritage and commitment to quality. Employees are encouraged to embody the brand's pioneering spirit and dedication to precision, contributing to a collaborative and dynamic work environment.