Omega Customer Service Representative

New York • USA

Monday, August 4, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its luxury timepieces that epitomize precision and elegance. As part of the Swatch Group, Omega benefits from being associated with one of the world's largest watchmaking conglomerates, known for its innovation and craftsmanship in the horological industry.

1. Provide exceptional customer service to clients visiting the 5th Avenue boutique.
2. Address customer inquiries and resolve issues related to luxury timepieces.
3. Maintain a comprehensive understanding of Omega's product offerings and brand heritage.
4. Assist in the sales process by supporting the sales team with customer interactions.
5. Ensure the boutique's presentation aligns with Omega's luxury standards.

1. Previous experience in a customer service role, preferably within the luxury retail sector.
2. Strong communication and interpersonal skills.
3. Ability to handle high-pressure situations with poise and professionalism.

1. Proficiency in customer relationship management.
2. Knowledge of luxury retail operations.
3. Excellent problem-solving abilities.

A minimum of 2 years of experience in customer service, ideally within the luxury retail industry.

High school diploma or equivalent required; additional certifications in customer service or retail management are advantageous.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury timepieces.

Omega fosters a culture of excellence and innovation, where employees are encouraged to embody the brand's commitment to precision and luxury. The work environment is collaborative, with a focus on providing unparalleled service to discerning clientele.