Omega Customer Service Operator

Biel/Bienne • Switzerland

Friday, November 21, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As part of the Swatch Group, Omega benefits from a rich heritage of innovation and precision in watchmaking, offering employees a dynamic and inspiring work environment.

1. Provide exceptional customer service support to clients via phone, email, and in-person interactions.
2. Resolve customer inquiries and issues promptly, ensuring customer satisfaction and loyalty.
3. Maintain accurate records of customer interactions and transactions.
4. Collaborate with internal departments to ensure seamless service delivery.
5. Assist in the development and implementation of customer service policies and procedures.

1. Proven experience in a customer service role, preferably within the luxury goods sector.
2. Strong problem-solving skills and attention to detail.
3. Excellent communication skills in both written and spoken formats.
4. Ability to work independently and as part of a team.

1. Proficiency in customer relationship management (CRM) software.
2. Fluency in multiple languages is an advantage.
3. Strong organizational skills and the ability to multitask.
4. Empathy and patience in dealing with customer concerns.

A minimum of 2 years of experience in a customer service role, ideally within the luxury fashion or watchmaking industry.

A high school diploma or equivalent is required; a degree in business or a related field is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on products.

Omega fosters a culture of precision, innovation, and excellence, encouraging employees to excel in their roles while supporting professional growth and development. The work environment is collaborative, with a strong emphasis on quality and customer satisfaction.