Omega Customer Service Operator

Biel/Bienne • Switzerland

Thursday, October 16, 2025

Omega, a distinguished brand within the Swatch Group, is renowned for its precision timepieces and innovative watchmaking. As a leader in the luxury watch industry, Omega offers a dynamic work environment where innovation meets tradition. Employees are part of a legacy that values craftsmanship and excellence.

1. Handle customer inquiries and provide timely and accurate information.
2. Coordinate with internal departments to resolve customer issues.
3. Maintain detailed records of customer interactions and transactions.
4. Assist in the development of customer service protocols and procedures.
5. Contribute to team efforts by accomplishing related tasks as needed.

1. Previous experience in customer service or a related field.
2. Proficiency in multiple languages is advantageous.
3. Strong organizational skills and attention to detail.

1. Excellent communication and interpersonal skills.
2. Ability to work independently and as part of a team.
3. Proficiency in CRM software and Microsoft Office Suite.

A minimum of 2 years in a customer service role, preferably within the luxury sector.

Bachelor's degree in Business Administration or a related field is preferred.

Competitive salary package, comprehensive health benefits, and opportunities for professional development.

Omega fosters a culture of excellence and innovation, encouraging employees to grow within a supportive and collaborative environment. The brand values diversity and inclusivity, ensuring a workplace where every team member can thrive.