Omega Customer Service Advisor

Warsaw • Poland

Thursday, January 9, 2025

Omega, a prestigious brand synonymous with excellence, innovation, and precision for over 170 years, is part of The Swatch Group, the largest Swiss conglomerate of luxury watch brands. The Swatch Group is a global leader in the production and sale of Swiss watches, encompassing renowned brands such as Longines, Rado, Tissot, Certina, Swatch, and Flik Flak.

1. Provide exceptional customer service by offering the best service or warranty options.
2. Offer comprehensive information about service, warranty repairs, battery replacements, and straps.
3. Address customer inquiries and provide detailed information about Omega's brand, collections, models, and technical specifications.
4. Engage with customers via phone, email, and in-person interactions.
5. Manage the service email inbox and hotline, addressing customer inquiries about services, parts, accessories, and courier arrangements.
6. Collaborate with service technicians.
7. Maintain proactive communication with service customers, including follow-ups and updates on special promotions.
8. Manage inventory in the boutique and conduct parts inventory in collaboration with technicians.
9. Coordinate shipment logistics to and from the warehouse, including dispatch and receipt of company shipments.
10. Archive documents related to the position regularly.
11. Provide ongoing support to the boutique as needed.

1. Experience in customer service, ideally within the luxury goods sector.
2. Proficiency in computer use, including Word and Excel. Familiarity with SAP is an advantage.

1. Excellent communication skills, flexibility, and strong teamwork abilities.
2. Problem-solving orientation and ability to make independent decisions.
3. Quick learning ability and willingness to acquire technical knowledge related to the watch and jewelry industry.

Prior experience in customer service, preferably in the luxury goods industry, is required.

The position offers a dynamic work environment split between the Omega Boutique and the Swatch Group office, providing exposure to both retail and corporate settings.

Omega fosters a culture of innovation and precision, encouraging employees to engage in continuous learning and development. As part of The Swatch Group, employees benefit from a collaborative environment that values excellence and teamwork.