Omega Customer Service Advisor

OMEGA, part of The Swatch Group, is a prestigious Swiss watch brand known for excellence, innovation, and precision for over 170 years. The brand has been involved in space exploration and deep-sea adventures. The Swatch Group is a global leader in the production and sale of Swiss watches, encompassing brands such as OMEGA, Longines, Rado, Tissot, Certina, Swatch, and Flik Flak.

1. Provide top-level customer service for service and warranty offerings.
2. Offer comprehensive information on service, warranty repairs, battery replacements, straps, etc.
3. Respond to customer inquiries and provide professional information about service offerings and brand specifics.
4. Communicate with customers via phone, email, and in-person.
5. Manage the service email inbox and hotline for customer inquiries.
6. Collaborate with service technicians.
7. Maintain proactive communication with service customers.
8. Manage inventory and coordinate with technicians for spare parts.
9. Coordinate shipment logistics to and from the warehouse.
10. Archive documents related to the position.
11. Support the boutique as needed.

1. Experience in customer service, ideally in the luxury goods sector.
2. Proficiency in computer use, including Word and Excel.
3. Familiarity with SAP is a plus.

1. Excellent communication skills.
2. Flexibility and strong teamwork abilities.
3. Problem-solving orientation and decision-making skills.
4. Ability to learn quickly and a willingness to learn technical aspects of the watch and jewelry industry.

Experience in customer service, ideally in the luxury goods sector.

Perfect command of Polish for high-level customer service.

Work location is 80% at Omega Boutique and 20% at Swatch Group Office.

The job is located in Warsaw, Poland, with a focus on providing exceptional customer service in a luxury retail environment.