Omega Customer Service Administrator

Biel/Bienne • Switzerland

Monday, July 21, 2025

Omega, a prestigious brand within the Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As an employer, Omega offers a dynamic and innovative work environment where creativity and precision are at the forefront of its operations. The Swatch Group, a global leader in the watchmaking industry, provides a robust platform for career growth and development.

1. Manage customer inquiries and service requests efficiently and professionally.
2. Coordinate with internal departments to resolve customer issues promptly.
3. Maintain accurate records of customer interactions and transactions.
4. Prepare reports on customer service activities and performance metrics.
5. Assist in the development and implementation of customer service policies and procedures.

1. Bachelor's degree in Business Administration or a related field.
2. Proven experience in customer service or administration roles.
3. Proficiency in Microsoft Office Suite and CRM software.
4. Fluency in English and French, both written and spoken.

1. Excellent communication and interpersonal skills.
2. Strong organizational and multitasking abilities.
3. Attention to detail and problem-solving skills.
4. Ability to work independently and as part of a team.

Minimum of 2 years of experience in a customer service or administrative position, preferably within the luxury goods sector.

Bachelor's degree in Business Administration or related field.

Competitive salary package, comprehensive health benefits, and opportunities for professional development within the Swatch Group.

Omega fosters a culture of innovation and excellence, encouraging employees to push the boundaries of creativity and craftsmanship. The work environment is collaborative and supportive, with a strong emphasis on professional growth and continuous learning.