Omega Customer Service Administrator

Biel/Bienne • Switzerland

Friday, July 11, 2025

Omega, a prestigious brand within the Swatch Group, is renowned for its precision timepieces and innovative watchmaking. As part of a leading global conglomerate in the luxury watch industry, Omega offers a dynamic environment that fosters creativity and excellence.

1. Manage customer inquiries and service requests with professionalism and efficiency.
2. Coordinate with internal departments to ensure timely resolution of customer issues.
3. Maintain accurate records of customer interactions and transactions.
4. Provide administrative support to the customer service team.
5. Assist in the preparation of reports and documentation related to customer service activities.

1. Proven experience in customer service or administrative roles.
2. Strong organizational and multitasking abilities.
3. Excellent communication skills in both written and spoken formats.
4. Proficiency in Microsoft Office Suite.

1. Customer relationship management
2. Problem-solving
3. Attention to detail
4. Time management
5. Data entry

A minimum of 2 years of experience in a customer service or administrative position, preferably within the luxury goods sector.

Bachelor's degree in Business Administration or a related field preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts on Omega products.

Omega fosters a culture of innovation and precision, valuing each employee's contribution to the brand's legacy. The work environment is collaborative, with a strong emphasis on professional growth and development.