Omega Customer Care Manager

New York City • USA

Tuesday, September 2, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite luxury timepieces. The Swatch Group, a global leader in the watchmaking industry, offers a dynamic and innovative environment for its employees, fostering creativity and excellence.

1. Oversee and manage the customer care operations for Omega's 5th Avenue location.
2. Ensure exceptional customer service and satisfaction through effective team leadership.
3. Develop and implement customer service policies and procedures.
4. Handle escalated customer inquiries and complaints with professionalism.
5. Coordinate with sales and technical teams to resolve customer issues.
6. Monitor customer service metrics and prepare reports for management.
7. Train and mentor customer care staff to enhance service delivery.

1. Bachelor's degree in Business Administration or related field.
2. Proven experience in customer service management, preferably in the luxury retail sector.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.

1. Customer service excellence
2. Leadership and team management
3. Problem-solving
4. Communication
5. Time management

A minimum of 5 years of experience in customer service management, with a preference for experience in the luxury retail industry.

Bachelor's degree in Business Administration or related field.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Omega fosters a culture of precision, innovation, and luxury. Employees are encouraged to uphold the brand's legacy of excellence while contributing to a collaborative and inspiring workplace environment.