Omega Customer Care Manager

New York City • USA

Friday, April 18, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite luxury timepieces. The Swatch Group, a global leader in the watchmaking industry, provides an exceptional platform for professional growth and innovation.

1. Oversee customer service operations to ensure the highest level of client satisfaction.
2. Develop and implement customer care strategies aligned with brand standards.
3. Manage a team of customer service representatives, providing training and support to enhance performance.
4. Handle complex customer inquiries and resolve issues promptly and effectively.
5. Collaborate with sales and marketing teams to align customer care initiatives with business objectives.

1. Proven experience in customer service management within the luxury retail sector.
2. Strong leadership skills with the ability to motivate and develop a team.
3. Excellent problem-solving abilities and a customer-centric approach.
4. Familiarity with CRM systems and customer service software.

1. Exceptional communication and interpersonal skills.
2. Ability to manage multiple tasks and prioritize effectively.
3. Strong analytical skills to assess customer service metrics.
4. Proficiency in English; additional languages are advantageous.

A minimum of 5 years of experience in a customer service management role, preferably within the luxury fashion or watchmaking industry.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and employee discounts on luxury timepieces.

Omega fosters a culture of excellence, innovation, and dedication to craftsmanship. Employees are encouraged to pursue professional growth and contribute to the brand's legacy of precision and luxury.