Omega Customer Care Advisor

Sydney • Australia

Tuesday, June 17, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As part of the Swatch Group, Omega benefits from the support and resources of one of the world's largest watchmaking conglomerates, known for its innovation and quality craftsmanship.

1. Provide exceptional customer service and support to clients, ensuring a seamless experience.
2. Address and resolve customer inquiries and complaints efficiently and professionally.
3. Maintain comprehensive knowledge of Omega products and services to assist customers effectively.
4. Collaborate with team members to ensure customer satisfaction and loyalty.
5. Document and report customer feedback to contribute to continuous improvement initiatives.

1. Previous experience in customer service, preferably within the luxury retail sector.
2. Strong communication and interpersonal skills.
3. Ability to handle challenging situations with poise and professionalism.
4. Proficiency in using customer service software and tools.

1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Ability to work collaboratively in a team environment.

A minimum of 2 years of experience in a customer service role, ideally within the luxury or retail industry.

High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous.

Competitive benefits package including health insurance, employee discounts, and opportunities for professional development within the Swatch Group.

Omega fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and contribute to the brand's legacy of quality and precision. The workplace environment is collaborative and dynamic, reflecting the brand's commitment to both tradition and modernity.