Omega Client Advisor

Sydney • Australia

Friday, November 28, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. The Swatch Group, a global leader in the watchmaking industry, provides a dynamic and innovative environment for its employees, fostering growth and creativity. Omega's dedication to precision and luxury is reflected in its workplace culture, making it an esteemed employer in the luxury fashion sector.

1. Provide exceptional customer service and personalized advice to clients.
2. Maintain in-depth knowledge of Omega products and brand heritage.
3. Achieve sales targets and contribute to store profitability.
4. Assist in visual merchandising and store presentation.
5. Handle customer inquiries and resolve issues efficiently.

1. Previous experience in luxury retail or a similar customer-facing role.
2. Strong understanding of luxury brand values and customer service excellence.
3. Proficiency in English; additional languages are advantageous.

1. Excellent communication and interpersonal skills.
2. Sales-driven with a customer-centric approach.
3. Ability to work collaboratively in a team environment.
4. Strong organizational and multitasking abilities.

A minimum of 2 years of experience in luxury retail or a similar customer service role is required.

A high school diploma or equivalent is required. Further education in retail or business is advantageous.

Competitive salary package with performance-based incentives, comprehensive training programs, and opportunities for career advancement within the Swatch Group.

Omega fosters a culture of excellence and innovation, emphasizing teamwork and professional development. Employees are encouraged to embody the brand's values of precision and luxury, contributing to a collaborative and inspiring work environment.