Omega Client Advisor

Sydney • Australia

Friday, August 22, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces and dedication to precision and innovation. As part of The Swatch Group, Omega benefits from the resources and global reach of one of the world's largest watchmaking conglomerates, providing employees with unparalleled opportunities for growth and development within the luxury watch industry.

1. Provide exceptional customer service and personalized advice to clients.
2. Assist clients in selecting timepieces that suit their needs and preferences.
3. Maintain in-depth knowledge of Omega products and brand heritage.
4. Achieve sales targets and contribute to store profitability.
5. Ensure the boutique is impeccably presented and stocked.
6. Handle customer inquiries and resolve issues promptly and professionally.

1. Previous experience in luxury retail or a similar customer-facing role.
2. Strong understanding of luxury watchmaking and Omega's brand values.
3. Proficiency in sales techniques and customer relationship management.
4. Ability to work flexible hours, including weekends and holidays.

1. Excellent communication and interpersonal skills.
2. Strong sales acumen and negotiation skills.
3. Attention to detail and a passion for luxury products.
4. Ability to work collaboratively within a team environment.

A minimum of 2 years of experience in luxury retail or a similar customer service role is required.

A high school diploma or equivalent is required; additional qualifications in retail or luxury management are advantageous.

Employees enjoy a comprehensive benefits package, including staff discounts, professional development opportunities, and a supportive work environment.

Omega fosters a culture of excellence and innovation, encouraging employees to develop their skills and advance their careers within the luxury watch industry. The work environment is collaborative and dynamic, reflecting the brand's commitment to quality and precision.