Omega Client Advisor

Melbourne • Australia

Monday, October 6, 2025

Omega, a prestigious brand under the Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. The Swatch Group, a global leader in the watchmaking industry, offers a dynamic and innovative environment for professionals passionate about luxury and precision.

1. Provide exceptional customer service to clients, ensuring a personalized and memorable experience.
2. Assist clients in selecting and purchasing Omega products, offering expert advice and product knowledge.
3. Maintain an in-depth understanding of Omega's product line and heritage.
4. Manage sales transactions and ensure accurate processing of payments.
5. Contribute to achieving sales targets and store objectives.
6. Maintain the visual merchandising standards of the store.
7. Build and nurture long-term relationships with clients to foster brand loyalty.

1. Previous experience in luxury retail or a similar customer-facing role.
2. Proven track record of achieving sales targets.
3. Strong understanding of the luxury market and client expectations.

1. Excellent communication and interpersonal skills.
2. Strong sales and negotiation abilities.
3. Proficiency in multiple languages is an advantage.
4. Attention to detail and a high level of professionalism.

A minimum of 2 years of experience in luxury retail or a similar customer service role is required.

A degree or diploma in business, marketing, or a related field is preferred.

Competitive salary package, performance-based incentives, and opportunities for professional development within the Swatch Group.

The Swatch Group fosters a culture of innovation, excellence, and collaboration, where employees are encouraged to develop their skills and grow within the organization. Omega embodies the spirit of precision and luxury, providing a stimulating environment for those passionate about horology.