Omega After Sales Advisor

Sydney • Australia

Tuesday, May 13, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its excellence in watchmaking and innovation. As part of The Swatch Group, a global leader in the watch industry, Omega offers a dynamic work environment that fosters creativity and professional growth. Employees are encouraged to embody the brand's commitment to precision and luxury.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
2. Manage and resolve customer inquiries and complaints promptly and effectively.
3. Coordinate repairs and maintenance services with technical teams to meet quality standards.
4. Maintain detailed records of customer interactions and transactions.
5. Collaborate with sales and technical teams to enhance service offerings.

1. Proven experience in customer service or after-sales roles, preferably within the luxury retail sector.
2. Strong understanding of luxury watch products and services.
3. Excellent communication and interpersonal skills.

1. Customer service excellence
2. Problem-solving abilities
3. Attention to detail
4. Organizational skills
5. Technical understanding of watch products

Minimum of 2 years in a customer service or after-sales position, ideally within the luxury retail industry.

High school diploma or equivalent; additional certifications in customer service are advantageous.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Omega fosters a culture of precision, innovation, and luxury. Employees are part of a collaborative and supportive environment where excellence is both expected and rewarded. The brand values diversity and encourages continuous learning and development.