Closed Applications No Longer Accepted
Nota Bene: This job opportunity at Omega was available until Wednesday, June 11, 2025, but applications are no longer being accepted.
Omega After Sales Advisor
Omega, a prestigious brand within The Swatch Group, is renowned for its excellence in watchmaking and innovation. As part of The Swatch Group, a global leader in the watch industry, Omega offers a dynamic work environment that fosters creativity and professional growth. Employees are encouraged to embody the brand's commitment to precision and luxury.
- Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
- Manage and resolve customer inquiries and complaints promptly and effectively.
- Coordinate repairs and maintenance services with technical teams to meet quality standards.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with sales and technical teams to enhance service offerings.
- Proven experience in customer service or after-sales roles, preferably within the luxury retail sector.
- Strong understanding of luxury watch products and services.
- Excellent communication and interpersonal skills.
- Customer service excellence
- Problem-solving abilities
- Attention to detail
- Organizational skills
- Technical understanding of watch products
Minimum of 2 years in a customer service or after-sales position, ideally within the luxury retail industry.
High school diploma or equivalent; additional certifications in customer service are advantageous.
Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.
Omega fosters a culture of precision, innovation, and luxury. Employees are part of a collaborative and supportive environment where excellence is both expected and rewarded. The brand values diversity and encourages continuous learning and development.


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