Omega After Sales Advisor

Sydney • Australia

Thursday, April 10, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces that blend tradition with innovation. As part of The Swatch Group, Omega benefits from the resources and global reach of one of the largest watchmaking conglomerates, offering employees a dynamic and supportive environment.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and brand loyalty.
2. Manage repair processes, liaising with technical teams to ensure timely and accurate service.
3. Maintain detailed records of customer interactions and transactions.
4. Assist in the resolution of customer complaints and issues, escalating as necessary to ensure resolution.
5. Collaborate with sales and technical teams to improve service offerings and processes.

1. Previous experience in a customer service or after-sales role, preferably within the luxury sector.
2. Strong understanding of watch mechanics and repair processes.
3. Excellent communication and interpersonal skills.
4. Ability to manage multiple tasks efficiently and effectively.

1. Proficiency in CRM software and Microsoft Office Suite.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Fluency in English; additional languages are an asset.

A minimum of 2 years in a customer service or after-sales position, ideally within the luxury goods industry.

Bachelor's degree in Business, Communications, or a related field preferred.

Competitive salary package, comprehensive health benefits, and opportunities for professional development within The Swatch Group.

Omega fosters a culture of excellence and precision, reflecting the brand's commitment to quality and innovation. Employees are encouraged to develop their skills and grow within the company, supported by a collaborative and inclusive work environment.