Omega After Sales Advisor

Perth • Australia

Friday, December 5, 2025

Omega, a prestigious brand within The Swatch Group, is renowned for its exquisite timepieces and commitment to excellence. As part of The Swatch Group, Omega benefits from the resources and innovative spirit of one of the world's leading watchmaking conglomerates, providing employees with a dynamic and supportive environment.

1. Provide exceptional after-sales service to clients, ensuring customer satisfaction and loyalty.
2. Manage and resolve customer inquiries and complaints efficiently and professionally.
3. Coordinate with repair centers to facilitate timely and accurate service delivery.
4. Maintain detailed records of customer interactions and transactions.
5. Support the sales team by providing product information and after-sales support.

1. Previous experience in a customer service or after-sales role, preferably within the luxury goods sector.
2. Strong understanding of the luxury watch industry and Omega's product line.
3. Proficiency in CRM software and Microsoft Office Suite.

1. Excellent communication and interpersonal skills.
2. Strong problem-solving abilities.
3. Attention to detail and organizational skills.
4. Ability to work independently and as part of a team.

A minimum of 2 years in a customer service or after-sales position, preferably within the luxury goods industry.

High school diploma or equivalent; additional qualifications in customer service or related fields are advantageous.

Employees enjoy a competitive benefits package, including health insurance, employee discounts on products, and opportunities for professional development within The Swatch Group.

Omega fosters a culture of precision, innovation, and excellence. Employees are encouraged to uphold the brand's prestigious reputation through dedication and a commitment to quality. The work environment is collaborative, with a focus on continuous improvement and customer satisfaction.