Officine Universelle Buly Retail Manager Europe

Paris • France

Sunday, February 2, 2025

Officine Universelle Buly, a distinguished member of the LVMH group since 2021, epitomizes the quintessence of French elegance and beauty. Renowned globally for its exquisite boutiques, the brand seamlessly blends historical charm with modern sophistication, offering a unique sensory experience that celebrates the art of perfumery and refinement. As part of LVMH, Officine Universelle Buly benefits from the unparalleled resources and prestige of the world's leading luxury goods conglomerate, ensuring a commitment to excellence and innovation.

1. Implement the Retail strategy as defined by the management, ensuring service quality and excellence across European boutiques.
2. Ensure a consistent customer experience throughout all European locations.
3. Develop and implement optimal customer and product flow management strategies.
4. Propose synergies between online and offline channels and ensure omnichannel processes are understood and applied by sales teams.
5. Oversee the implementation and monitoring of CRM systems.
6. Guide teams in building strong customer relationships and encourage the collection of personalized information while respecting confidentiality.
7. Contribute to targeted actions for customer loyalty and offer personalized services to loyal clients.
8. Collaborate with the training department to ensure comprehensive and consistent training for sales teams.
9. Unite teams around customer service excellence.
10. Define and monitor key performance indicators for boutiques, analyze performance, and identify improvement areas.
11. Prepare regular reports for management and implement action plans to achieve set objectives.
12. Participate in the development and monitoring of the Retail budget, control costs, and optimize boutique profitability.
13. Be present in the field with teams, conduct regular boutique visits, lead briefings, and coach managers.
14. Manage boutique managers and support their development, supervise boutique organization and maintenance.
15. Collaborate with HR to identify recruitment needs and participate in candidate selection.
16. Supervise the use and development of IT tools and ensure their suitability for field needs.
17. Ensure proper stock management and replenishment in collaboration with relevant departments.
18. Coordinate new boutique openings and update the 'Store Handbook' with operational processes.

1. Confirmed experience of at least 10 years in Retail, ideally within the Luxury sector.
2. Meticulous and organized, with a keen eye for detail and a commitment to excellence.
3. Excellent interpersonal skills, capable of uniting and motivating teams.
4. Enthusiastic and proactive, with a passion for leading new projects and achieving ambitious goals.
5. Fluency in English and proficiency in Microsoft Office Suite.

1. Strategic implementation and operational excellence in Retail.
2. Customer relationship management and loyalty building.
3. Team training and motivation.
4. Performance analysis and reporting.
5. Budget management and cost optimization.
6. Recruitment and team organization.
7. IT tool supervision and stock management.

A minimum of 10 years in Retail, with a preference for experience in the Luxury sector.

The position offers a full-time permanent contract based in Paris, with regular travel to London, Milan, and Munich. The company values diversity and inclusivity, ensuring equal attention to all applications.

Officine Universelle Buly fosters a culture that celebrates diversity and inclusivity, recognizing that varied perspectives enhance performance. The brand is committed to creating an environment where tradition meets innovation, allowing employees to thrive in a setting that values excellence and creativity.