Officine Universelle Buly Customer Service Coordinator

Paris • France

Friday, July 11, 2025

Officine Universelle Buly, a distinguished entity within the LVMH conglomerate since 2021, is renowned for its exquisite blend of French tradition and local cultural influences. Celebrated globally as a paragon of beauty and refinement, the brand offers a unique working environment that echoes the grandeur of 19th-century master perfumer counters, enriched with intricate woodwork and meticulously arranged decor. With a presence in France, Germany, Japan, and South Korea, Officine Universelle Buly continues to illuminate the world with its French beauty excellence.

1. Manage the operational aspects of customer service across multiple channels including email, WhatsApp, phone calls, and Instagram Direct Messages.
2. Handle customer cases using an omnichannel ticket management system (Zendesk).
3. Collaborate closely with boutique teams and other departments to ensure a seamless customer experience.
4. Provide initial responses to common inquiries based on Officine protocols, with the ability to quickly gain expertise in the product catalog.
5. Assist the Customer Relationship Project Manager in managing complex cases and monitoring performance indicators.
6. Participate in updating customer databases and reporting qualitative and quantitative information.
7. Facilitate coordination between various channels and teams to ensure smooth communication.

1. Minimum of 1 year of experience in customer relations, preferably in an omnichannel environment (email, phone, social media).
2. Excellent proficiency in French and English, both written and spoken. A third language is advantageous.
3. Proficiency in standard office software (Office Suite) and ticket management tools like Zendesk.
4. Strong customer service orientation and listening skills.
5. Team spirit, curiosity, and a willingness to learn quickly.

1. Customer service management
2. Multilingual communication
3. Omnichannel ticket management
4. Collaboration and teamwork
5. Data management and reporting

At least 1 year of experience in customer relations, ideally in an omnichannel setting.

Opportunity to work within a prestigious brand under the LVMH umbrella, in a culturally rich and aesthetically inspiring environment.

Officine Universelle Buly fosters a workplace culture that values the confluence of tradition and innovation, emphasizing the importance of French service excellence, historical appreciation, and the art of refined scents. Employees are part of a dynamic team that thrives on collaboration and continuous learning, within a setting that inspires awe and creativity.