Officine Panerai Sales Associate — Boutique Watches

Officine Panerai is an Italian luxury watchmaker known for its distinctive maritime-inspired design and technical horology. As part of the Richemont group, the brand blends Italian design heritage with Swiss watchmaking expertise and operates a global retail network of boutiques and authorized dealers.

1. Deliver exceptional, personalised service to high-value and new clients across the Osaka sales catchment to maximise conversion and lifetime value.
2. Maintain deep product knowledge of Panerai collections, movements and complications to present technical details confidently and accurately.
3. Proactively build and manage a client portfolio using clienteling techniques and follow-up to cultivate repeat business and referrals.
4. Achieve and report against individual and boutique sales targets and support store performance initiatives.
5. Execute boutique visual merchandising and window displays to brand standards and ensure inventory integrity, including stock rotation and receiving.
6. Process transactions accurately using POS systems, manage sales documentation and support after‑sales service enquiries.
7. Support boutique events, private appointments and collaborations to expand brand visibility and client engagement.
8. Collaborate with store colleagues and regional teams to share market feedback and contribute to continuous improvement.

1. Fluent Japanese; professional working knowledge of English preferred.
2. Proven customer-facing experience in luxury retail or watch/jewellery sales; boutique experience strongly preferred.
3. Demonstrable record of meeting sales targets and developing client relationships.
4. Polished interpersonal manner, strong verbal communication and negotiation skills.
5. Availability to work retail hours including weekends, evenings and public holidays; legal right to work in Japan.
6. High attention to detail, reliability and ability to maintain brand standards under pressure.

1. Clienteling and relationship management
2. Product knowledge — mechanical watches and complications
3. Visual merchandising to luxury brand standards
4. Point-of-sale (POS) transaction handling
5. Cross-selling and upselling techniques
6. Event and private appointment support

Previous experience in luxury retail or watch/jewellery sales is required; boutique-level client advisory experience and a history of meeting sales targets are strongly preferred.

High school diploma or equivalent; vocational training in retail, hospitality or luxury sales is an asset.

The brand cultivates a culture of craftsmanship, discretion and client-centric service rooted in Italian design and Swiss watchmaking precision. Teams are expected to demonstrate professionalism, teamwork and continuous development while representing a prestigious luxury maison within the Richemont family.