Officine Panerai Retail Sales Associate (Watches)

Officine Panerai is an Italian luxury watchmaker renowned for its maritime heritage, distinctive design language and high-precision watchmaking. The maison combines Italian aesthetics with Swiss manufacturing expertise and operates internationally as part of the Richemont group, offering employees intensive product training, a client-focused retail model and exposure to an elite clientele.

1. Deliver exemplary, discreet client service and personalised consultations for high-net-worth customers in the Isetan Shinjuku boutique.
2. Actively drive and exceed individual and boutique sales targets through expert product presentation, upselling and closing techniques.
3. Develop and maintain long-term client relationships and a proactive clienteling database to maximise repeat business and VIP engagement.
4. Demonstrate technical product knowledge: explain movements, materials, complications and care instructions; coordinate product demonstrations and fittings.
5. Maintain boutique standards for visual merchandising, stock integrity and housekeeping; perform inventory checks and merchandising resets as required.
6. Operate POS and handle transactions accurately; liaise with after-sales service and internal teams to manage repairs, warranties and special requests.
7. Participate in ongoing brand and product training, attend store meetings, and implement promotional or seasonal campaigns according to brand guidelines.

1. Proven experience in luxury retail or premium watch/jewellery sales; preference for candidates with boutique or department store experience.
2. Demonstrable track record of meeting or exceeding sales targets and cultivating high-value client relationships.
3. Polished interpersonal skills, professional presentation and a service-oriented mindset appropriate to haute horlogerie clientele.
4. Fluency in Japanese required; business-level English is advantageous (inferred requirement for Tokyo flagship environment).
5. Availability to work flexible retail hours including evenings, weekends and peak department-store trading periods.
6. Comfort with cash handling, POS operations and basic CRM usage.

1. Clienteling and relationship management
2. Luxury visual merchandising and boutique standards
3. Product demonstration and technical explanation of watch complications
4. Sales closing and consultative selling techniques
5. Inventory control and stock reconciliation
6. POS systems and CRM familiarity
7. Professional presentation and etiquette

Typically 1–3 years of experience in luxury retail, ideally within watches or jewellery; candidates with strong boutique sales performance and client development experience will be favoured.

High school diploma or equivalent; vocational training or certifications in retail, luxury sales or hospitality preferred.

The brand fosters a culture of craftsmanship, discretion and client excellence rooted in its maritime and military heritage. As part of the Richemont family, the workplace emphasises professional development through product training, mentorship and elevated service standards, with a strong focus on team collaboration in high-traffic luxury retail environments.