Officine Panerai Retail Executive

Dubai • UAE

Friday, March 14, 2025

Officine Panerai, a distinguished name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, a global leader in luxury goods, Officine Panerai offers a dynamic and enriching work environment that fosters creativity and excellence. The brand is committed to delivering exceptional client experiences and maintaining its prestigious reputation in the luxury market.

1. Collaborate with the CRM & E-Commerce Manager to enhance performance and client experience in the MEIA region.
2. Support the implementation of action plans across the network and assist in compiling and distributing monthly client data reports.
3. Prepare and share performance reports with MEIA country managers and ensure boutique teams have access to the Clienteling app.
4. Monitor client data capture and accuracy, deduplicate client accounts, and reassign ambassadors as needed.
5. Develop a boutique activation catalogue and oversee boutique activations and gift tracking, collaborating with the marketing team on gifting occasions and events.
6. Liaise with CRM HQ on digital assets, newsletters, and cultural festivities.
7. Conduct frequent boutique visits to supervise business operations and ensure adherence to Maison guidelines.
8. Organize training sessions for retail staff in line with Maison requirements.

1. Fluent in English and Arabic, both written and spoken.

1. Excellent analytical and online skills.
2. Strong interpersonal, writing, and presentation skills.
3. Attention to detail and ability to multitask.
4. Self-starter, resourceful, and comfortable in a small team environment.

Proven experience in retail operations, preferably within the luxury sector, with a focus on CRM and client experience management.

Competitive benefits package including opportunities for professional development and growth within the Richemont Group.

Officine Panerai fosters a culture of innovation and excellence, encouraging employees to push boundaries and deliver unforgettable client experiences. The brand values creativity, teamwork, and a commitment to maintaining its prestigious standing in the luxury market.