Officine Panerai e-Boutique Sales Associate

Officine Panerai, part of the esteemed Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance in watchmaking. As an employer, Panerai offers a dynamic and culturally rich environment, fostering professional growth and development within the luxury sector. The brand is committed to maintaining a workplace that values diversity, collaboration, and excellence.

1. Advise clients and drive sales through professional interactions, meeting Maison targets.
2. Serve as a role model in the Maison selling ceremony.
3. Handle and resolve client issues efficiently.
4. Manage inbound communications via calls, emails, and social media, ensuring timely and professional engagement.
5. Develop outbound clienteling actions to enhance client portfolio.
6. Process orders initiated by phone, requiring extensive data entry in CRC systems.
7. Continuously seek new product knowledge to act as an expert for the Maison.
8. Demonstrate strong selling and negotiating skills to overcome objections and close sales.
9. Follow up on client satisfaction KPIs and respond to feedback.
10. Convey the Maison's storytelling by knowing its products, history, and events calendar.
11. Understand and apply Maison e-Retail procedures, including customer services, returns, and exchanges.
12. Collaborate proactively with the Boutique network to offer a seamless client experience.

1. Background in customer support, service, hospitality, or retail.
2. Strong command of Italian and French.

1. Excellent customer service understanding.
2. Keen sales skills.
3. Computer literacy.
4. Keyboarding skills of at least 50 wpm.
5. Superb written and verbal communication skills in Italian and French.
6. Ability to be constructive in difficult situations.
7. Collaborative mindset to enhance work processes.
8. Eagerness to learn new competencies and knowledge.

Experience in customer support, service, hospitality, or retail is required.

Competitive salary including the 13th month, bonus, commission, and full reimbursement of travel costs.

The position offers a supportive environment for professional growth, opportunities to develop market and product knowledge in the luxury sector, and participation in team-building and evening events. Employees benefit from a competitive salary package and full travel cost reimbursement.

Officine Panerai fosters a diverse, warm, and collaborative workplace culture. The company values professional growth and provides a supportive environment where employees can thrive. Being part of the Richemont Group, Panerai offers a unique opportunity to work in an international setting with dedicated professionals.