Officine Panerai Client Advisor

Topanga • USA

Monday, October 6, 2025

Officine Panerai, a distinguished member of the Richemont Group, is renowned for its Italian craftsmanship and Swiss technology in luxury timepieces. Richemont Americas is committed to fostering a diverse and inclusive community, celebrating the rich tapestry of backgrounds and experiences of its employees and clients. The company prides itself on nurturing creativity and knowledge, thereby delivering excellence across its prestigious brands.

1. Consistently achieve or exceed monthly and annual sales targets and KPIs as set by the Boutique Manager.
2. Contribute to the overall success of the boutique by supporting team sales goals.
3. Engage actively in briefings and contribute to the boutique's performance development.
4. Welcome and assist customers, managing all steps of the sale process in line with Panerai's Selling Ceremony.
5. Identify high-potential sales leads and conduct diligent follow-ups to generate sales opportunities.
6. Understand customer needs to recommend and promote appropriate products.
7. Maintain comprehensive knowledge of Panerai products, availability, delivery status, and brand history.
8. Participate actively in brand training sessions and self-directed learning about the luxury industry and competitors.
9. Ensure impeccable personal presentation as a brand ambassador, adhering to company guidelines.
10. Comply with all company policies and procedures, including security, inventory, and product delivery.
11. Manage daily boutique operations, including opening/closing, inventory, and repairs.
12. Maintain excellent boutique appearance in line with visual merchandising guidelines.
13. Assist with special projects as required.
14. Contribute to the development of the boutique's customer database by accurately capturing customer data.
15. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
16. Apply CRM strategies as per headquarters' guidelines and assist in developing CRM action plans.
17. Provide outstanding client service, maintaining professionalism and courtesy during and after sales.
18. Ensure seamless handling of customer service requests and follow up promptly.

1. Minimum of 2 years in luxury retail, specifically in a sales role.

1. Strong sense of luxury service and aesthetics.
2. Fluency in English; additional languages are advantageous.
3. Result-oriented with strong selling skills.
4. Team player with excellent interpersonal skills and empathy.
5. Curious and self-motivated with a customer service mindset.
6. Strong attention to detail and ability to multitask.
7. Excellent communication skills and ability to network.
8. Proficient computer skills.

A minimum of two years' experience in the luxury retail industry, particularly in a sales capacity, is required.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas is dedicated to creating an inclusive and evolving community that values diversity. The company encourages creativity and knowledge sharing, fostering an environment where employees can thrive and contribute to the brand's legacy of excellence.