Officine Panerai Client Advisor

Topanga • USA

Monday, October 6, 2025

Officine Panerai, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and innovative timepieces. As part of Richemont Americas, Panerai is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and experiences of its employees. The company prides itself on nurturing creativity and excellence, ensuring that each team member contributes to the brand's prestigious legacy.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Participate actively in briefings and contribute to the boutique's performance development.
3. Welcome and manage customer requests, leading all sales steps according to the Panerai Selling Ceremony.
4. Identify high-potential sales leads and perform diligent follow-up to generate product selling opportunities.
5. Understand and promote products based on customer needs.
6. Maintain comprehensive knowledge of Panerai's products, brand DNA, and history, and share this with customers.
7. Participate in brand training sessions and self-learning to understand competition and the luxury industry.
8. Ensure impeccable personal presentation as a brand ambassador.
9. Comply with company policies and procedures, including security, inventory, and product delivery.
10. Manage daily boutique operations, including opening/closing, inventory, and repairs.
11. Maintain excellent boutique appearance in line with visual merchandising guidelines.
12. Assist with special projects as needed.
13. Contribute to the development of the boutique database by capturing customer data accurately.
14. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
15. Assist in developing CRM action plans and participate in boutique or off-site events.
16. Provide excellent client service, maintaining professionalism and courtesy during and after sales.
17. Ensure seamless customer experience in handling service requests and follow-ups.

1. Minimum of 2 years in the luxury retail industry, in a sales function.
2. Strong sense of luxury service and aesthetics.
3. Fluent in English; additional language skills are advantageous.
4. Result and action-oriented mindset.
5. Strong selling skills and team player with good interpersonal skills and empathy.
6. Curious, self-motivated, with a customer service mindset.
7. Strong attention to detail with the ability to multitask.
8. Excellent communication skills and ability to develop a network.
9. Proficient in computer skills.

1. Sales expertise in luxury retail.
2. Customer relationship management.
3. Product knowledge and brand representation.
4. Operational management and multitasking.
5. Communication and networking skills.
6. Attention to detail and problem-solving.

A minimum of 2 years in a sales role within the luxury retail industry is required.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer initiatives with days off for community service.

Richemont Americas is dedicated to creating an inclusive and evolving community that values diversity in all its forms. The company fosters a culture where creativity and knowledge are empowered, driving excellence and innovation. Employees are encouraged to contribute to their communities and are supported in achieving a work-life balance.