Officine Panerai Client Advisor

Officine Panerai is an Italian luxury watchmaker known for robust maritime-inspired timepieces and technical craftsmanship. The brand operates a global network of boutiques and is part of the Richemont group, offering a boutique retail environment that combines product expertise, heritage, and personalised client service.

1. Deliver exceptional, personalised client service to build long-term relationships and drive repeat business.
2. Achieve and exceed individual and store sales targets through proactive prospecting and conversion of walk-ins and appointments.
3. Manage the end-to-end sales process including product presentation, fitting, payment processing and after-sales handover.
4. Maintain up-to-date expertise in haute horlogerie, product specifications and brand history to advise clients accurately.
5. Develop and maintain a client portfolio and CRM records; organise follow-ups, private viewings and appointment schedules.
6. Support boutique visual merchandising and upkeep of luxury presentation standards.
7. Perform inventory control, stock reception and reconciliation in accordance with company procedures.
8. Collaborate with boutique team and regional service centres on repairs, warranties and bespoke client requests; report sales activity and market feedback to management.

1. Proven track record in luxury retail sales, preferably within watches, jewellery or premium fashion.
2. Strong client acquisition and relationship-management skills with experience handling VIP and high-net-worth clients.
3. Demonstrable ability to meet and exceed sales targets in a boutique environment.
4. High standard of personal presentation and professionalism appropriate to a luxury boutique.
5. Availability to work retail hours, including weekends and public holidays as required by store operations.

1. Client relationship management (CRM)
2. High-level product knowledge in haute horlogerie
3. Sales and closing techniques
4. Visual merchandising and boutique standards
5. Inventory control and stock management
6. Point-of-sale (POS) operations
7. Fluent interpersonal communication and consultative selling

Several years of direct client-facing experience in luxury retail, with demonstrable success selling high-value watches or jewellery and managing VIP client relationships.

High school diploma required; tertiary education in business, hospitality, retail or luxury brand management preferred.

The brand values craftsmanship, rigorous product knowledge and a client-centric approach. Work culture in boutiques emphasizes polished presentation, collaboration within a small high-performing team and opportunities to develop expertise within the Richemont luxury network.