Officine Panerai Client Advisor

New York • USA

Wednesday, July 23, 2025

Officine Panerai, a distinguished brand under the Richemont Group, is renowned for its exquisite craftsmanship and innovative timepieces. As part of Richemont Americas, the company is committed to fostering an inclusive and diverse workforce, reflecting the dynamic world around it. Richemont values creativity and knowledge, empowering its employees to deliver excellence and advance the community that is uniquely Richemont.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Develop and maintain a client panel, ensuring a best-in-class customer experience.
3. Act as an ambassador for Panerai's image both in the boutique and at off-site events.
4. Participate actively in briefings and contribute to the boutique's performance development.
5. Identify high-potential sales leads and perform diligent follow-up to generate sales opportunities.
6. Possess comprehensive knowledge of Panerai's products, brand DNA, and history, and share this with customers.
7. Maintain impeccable presentation and comply with company policies and procedures.
8. Manage daily boutique operations, including opening/closing, inventory, and repairs.
9. Contribute to the development of the boutique's CRM database and manage client relationships.
10. Provide exceptional customer service, ensuring a seamless experience during and after sales.

1. Minimum of 2 years in the luxury retail industry in a sales role.
2. Fluency in English; additional language skills are advantageous.
3. Strong sense of luxury service and aesthetics.
4. Result-oriented with strong selling skills.
5. Excellent interpersonal skills and team player mentality.

1. Strong attention to detail and ability to multitask.
2. Excellent communication and networking abilities.
3. Proficiency in computer skills.
4. Curiosity and self-motivation with a customer service mindset.

A minimum of two years in a luxury retail sales role is required.

Salary range: $25 - $27 per hour, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to encourage community engagement.

Richemont Americas is dedicated to creating an inclusive community where diversity is celebrated. The company believes in empowering its employees to foster creativity and deliver excellence, crafting a future that is uniquely Richemont.