Officine Panerai Client Advisor

New York • USA

Monday, March 10, 2025

Officine Panerai, a distinguished member of the Richemont Group, epitomizes luxury and precision in watchmaking. As part of Richemont Americas, the company is committed to fostering a diverse and inclusive environment, celebrating the unique backgrounds and perspectives of its employees. This dedication to diversity fuels creativity and innovation, ensuring the brand remains at the forefront of the luxury industry.

1. Consistently achieve or exceed personal and boutique sales targets and KPIs.
2. Participate actively in boutique briefings and contribute to performance development.
3. Welcome and assist customers, managing all sales steps in alignment with the Panerai Selling Ceremony.
4. Identify high-potential sales leads and conduct diligent follow-ups to maximize sales opportunities.
5. Understand and promote Panerai products, tailoring suggestions to customer needs.
6. Maintain comprehensive knowledge of Panerai products, brand history, and industry competition.
7. Participate in brand training sessions to enhance product and industry knowledge.
8. Ensure impeccable personal presentation and compliance with company policies and procedures.
9. Manage daily boutique operations, including opening, closing, inventory, and repairs.
10. Contribute to maintaining boutique appearance and assist with special projects.
11. Accurately capture and manage customer data to build and maintain client relationships.
12. Develop and manage client portfolios through exceptional service and CRM initiatives.
13. Support the Boutique Manager in CRM action plans and event participation.
14. Deliver outstanding customer service, ensuring seamless experiences during and after sales.

1. Minimum of 2 years in luxury retail sales.
2. Fluency in English; additional languages are advantageous.
3. Strong sense of luxury service and aesthetics.
4. Result-oriented with strong selling skills.
5. Team player with excellent interpersonal skills and empathy.
6. Curious, self-motivated, and customer service-oriented.
7. Attention to detail and ability to multitask.
8. Excellent communication and networking skills.
9. Proficient in computer skills.

1. Luxury retail sales expertise
2. Customer service excellence
3. Strong communication and interpersonal skills
4. Proficiency in CRM systems
5. Attention to detail
6. Multitasking abilities
7. Fluency in English

A minimum of 2 years in a luxury retail sales role is required.

Expected salary range: $25 - $27 per hour, based on skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, life insurance, disability benefits, 401(k) with employer match, paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to support community initiatives.

Richemont Americas is committed to creating a dynamic and inclusive workplace where diversity is celebrated and creativity is nurtured. The company values work-life balance and encourages employees to engage with their communities, fostering a culture of innovation and excellence.