Officine Panerai Client Advisor

Dallas • USA

Friday, May 9, 2025

Officine Panerai, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative watchmaking. As part of Richemont Americas, the brand is committed to fostering a diverse and inclusive workplace that celebrates the unique backgrounds and perspectives of its employees. Richemont's dedication to inclusion and creativity ensures a dynamic environment where excellence thrives.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Participate actively in briefings and contribute to the boutique's performance development.
3. Welcome and manage customer requests, leading all sales steps following the Panerai Selling Ceremony.
4. Identify high-potential sales leads and perform diligent follow-up to generate product selling opportunities.
5. Understand and promote products based on customer needs.
6. Maintain comprehensive knowledge of Panerai's products, availability, delivery status, and brand history.
7. Participate in brand training sessions and develop an understanding of the competition and luxury industry.
8. Ensure impeccable presentation as a brand ambassador and comply with company policies and procedures.
9. Manage daily boutique operations, including opening/closing, inventory, and repairs.
10. Maintain excellent boutique appearance in line with visual merchandising guidelines.
11. Contribute to the development of the boutique database by capturing customer data accurately.
12. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
13. Assist in developing CRM action plans and participate in boutique or off-site events.
14. Provide excellent client experience with high professionalism and courtesy.
15. Ensure seamless customer experience in handling service requests and follow-ups.

1. Minimum of 2 years in the luxury retail industry in a sales role.
2. Strong sense of luxury service and aesthetics.
3. Fluent in English; additional language skills are advantageous.
4. Result and action-oriented with strong selling skills.
5. Team player with good interpersonal skills and empathy.
6. Curious, self-motivated, and customer service-oriented.
7. Strong attention to detail and ability to multitask.
8. Excellent communication skills and ability to develop a network.
9. Proficient computer skills.

1. Sales expertise in luxury retail
2. Customer relationship management
3. Product knowledge and promotion
4. Operational compliance
5. Communication and networking
6. Multitasking and attention to detail

A minimum of two years of experience in the luxury retail industry, specifically in a sales capacity, is required.

Compensation will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to participate in community initiatives with volunteer days off.

Richemont Americas is dedicated to creating a workplace that embraces diversity and inclusion, fostering an environment where creativity and knowledge flourish. The company values the unique contributions of each employee, ensuring a collaborative and supportive culture that drives excellence.