Officine Panerai Client Advisor

Boston • USA

Thursday, October 2, 2025

Officine Panerai, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative timepieces. As part of Richemont Americas, the company is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and experiences of its employees. This dedication to diversity and inclusion is integral to the company's culture, driving creativity and excellence across its operations.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Participate actively in briefings and contribute to the boutique's performance development.
3. Welcome and manage customer requests, leading all steps of the sale in accordance with Panerai's Selling Ceremony.
4. Identify high-potential sales leads and perform targeted follow-up to generate sales opportunities.
5. Understand customer needs to suggest and promote suitable products.
6. Maintain comprehensive knowledge of Panerai's products, availability, delivery status, and brand history.
7. Participate in brand training sessions and self-learning to understand the luxury industry and competition.
8. Ensure impeccable presentation as a brand ambassador and comply with company policies and procedures.
9. Manage daily boutique operations, including opening/closing, inventory, and repairs.
10. Contribute to the development of the boutique's database by accurately capturing customer data.
11. Cultivate new and existing client relationships through exceptional service and CRM initiatives.
12. Assist in developing CRM action plans and participate in boutique or off-site events.
13. Provide excellent client experience with professionalism and courtesy during and after sales.
14. Ensure seamless customer experience in handling service requests and follow-ups.

1. Minimum of 2 years in the luxury retail industry, in a sales function.
2. Fluent in English; additional language skills are a plus.
3. Strong sense of luxury service and aesthetics.
4. Result and action-oriented mindset.

1. Strong selling skills.
2. Team player with good interpersonal skills and empathy.
3. Curious and self-motivated with a customer service mindset.
4. Attention to detail and ability to handle multiple tasks simultaneously.
5. Excellent communication skills and ability to develop a network.
6. Proficient computer skills.

A minimum of two years in a sales role within the luxury retail industry is required.

Expected salary range is $23 - $25 per hour, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are also encouraged to participate in volunteer days off.

Richemont Americas is dedicated to creating a dynamic and inclusive community where diversity is celebrated. The company values creativity and knowledge, fostering an environment where employees are empowered to deliver excellence and craft the future of luxury retail.