Officine Panerai Client Advisor

Boston • USA

Monday, August 4, 2025

Officine Panerai, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and innovative design in the luxury watchmaking industry. As part of Richemont Americas, the brand is committed to fostering an inclusive and dynamic workplace that celebrates diversity and encourages creativity. Richemont's dedication to excellence is reflected in its diverse team, which is empowered to deliver exceptional service and contribute to the brand's storied legacy.

1. Consistently achieve or exceed monthly and yearly sales targets and KPIs set by management.
2. Support the boutique in achieving overall sales objectives.
3. Welcome and assist customers, managing all steps of the sales process in accordance with Panerai's standards.
4. Identify high-potential sales leads and perform diligent follow-up to generate sales opportunities.
5. Maintain comprehensive knowledge of Panerai products, brand history, and industry trends.
6. Participate actively in brand training sessions and briefings.
7. Ensure impeccable personal presentation and comply with company policies and procedures.
8. Manage daily boutique operations, including opening/closing, inventory, and repairs.
9. Contribute to the development of the boutique's CRM database by capturing customer data accurately.
10. Cultivate and manage client relationships through exceptional service and CRM initiatives.
11. Provide excellent customer service, ensuring a seamless experience during and after sales.

1. Minimum of 2 years experience in the luxury retail industry in a sales capacity.
2. Strong sense of luxury service and aesthetics.
3. Fluency in English; additional languages are advantageous.
4. Result-oriented with strong selling skills.
5. Team player with excellent interpersonal skills and empathy.

1. Excellent customer service mindset.
2. Strong attention to detail and multitasking abilities.
3. Effective communication and networking skills.
4. Proficient computer skills.

At least 2 years in a luxury retail sales role.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Employees are encouraged to engage in community service with volunteer days off.

Richemont Americas is dedicated to creating an inclusive and evolving community that values diversity and empowers creativity. The company supports employee well-being and encourages a healthy work-life balance, fostering an environment where innovation and excellence thrive.