Officine Panerai Client Advisor

Boston • USA

Tuesday, June 17, 2025

Officine Panerai, a prestigious brand under the Richemont Group, is renowned for its exquisite craftsmanship and innovative designs in luxury timepieces. As part of Richemont Americas, Officine Panerai is committed to fostering an inclusive and diverse workplace that celebrates the unique backgrounds and talents of its employees. Richemont is dedicated to nurturing creativity and excellence, ensuring a dynamic and enriching environment for both its workforce and clientele.

1. Achieve and exceed personal sales targets and contribute to the boutique's overall objectives.
2. Participate actively in briefings and contribute to enhancing boutique performance.
3. Welcome and manage customer requests, leading all sales steps following the Panerai Selling Ceremony.
4. Identify high-potential sales leads and perform diligent follow-up to generate product selling opportunities.
5. Understand and promote products based on customer needs.
6. Possess comprehensive knowledge of the brand's products, availability, delivery status, and history.
7. Participate in brand training sessions and develop an understanding of the luxury industry and competition.
8. Maintain impeccable presentation as a brand ambassador and comply with company policies and procedures.
9. Manage daily boutique operations including opening/closing, inventory, and repairs processes.
10. Contribute to maintaining excellent boutique appearance in line with visual merchandising guidelines.
11. Assist with special projects as needed.
12. Capture and manage customer data for CRM purposes, meeting individual KPI targets.
13. Develop and manage client portfolios by cultivating new and existing relationships.
14. Apply CRM strategies as per headquarters' guidelines and assist in developing CRM action plans.
15. Provide exceptional client service, maintaining high product knowledge and professionalism.
16. Ensure seamless customer experience when handling service requests and follow up on customer inquiries.

1. Minimum of 2 years in the luxury retail industry in a sales role.
2. Fluent in English; additional language skills are advantageous.
3. Strong sense of luxury service and aesthetics.
4. Result and action-oriented mindset.

1. Strong selling skills and ability to achieve sales targets.
2. Excellent interpersonal skills and team player mentality.
3. Curiosity and self-motivation with a customer service focus.
4. Attention to detail and ability to multitask.
5. Excellent communication skills and network development capability.
6. Proficient computer skills.

A minimum of two years' experience in the luxury retail industry, specifically in a sales capacity, is required.

Expected salary range is $23 - $25 per hour, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program including medical, dental, and vision coverage, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas prides itself on a culture of inclusion and diversity, fostering an environment where creativity and knowledge thrive. The company values the unique perspectives of its employees and encourages them to contribute to their communities, supporting initiatives that drive positive change.