Officine Panerai Client Advisor

Beverly Hills • USA

Monday, October 6, 2025

Officine Panerai, a distinguished member of the Richemont Group, epitomizes luxury and precision in watchmaking. As part of Richemont Americas, the brand is committed to fostering an inclusive and diverse workplace, where creativity and innovation are celebrated and nurtured. Richemont's dedication to excellence is reflected in its dynamic community, which thrives on the diverse backgrounds and experiences of its employees.

1. Achieve and exceed personal and boutique sales targets and KPIs.
2. Participate actively in boutique briefings and contribute to performance development.
3. Welcome and manage customer requests, executing all sales steps in line with Panerai's Selling Ceremony.
4. Identify high-potential sales leads and conduct diligent follow-ups to generate sales opportunities.
5. Understand customer needs to suggest and promote suitable products.
6. Maintain comprehensive knowledge of Panerai products, availability, and brand history.
7. Participate in brand training sessions and self-learning to understand the luxury industry and competition.
8. Ensure impeccable personal presentation and compliance with company policies and procedures.
9. Manage daily boutique operations, including opening/closing, inventory, and repairs.
10. Maintain boutique appearance according to visual merchandising guidelines.
11. Assist in special projects as needed.
12. Contribute to the development of the boutique database by capturing customer data accurately.
13. Cultivate client relationships through exceptional service and CRM initiatives.
14. Assist in developing CRM action plans and participate in boutique or off-site events.
15. Provide excellent customer service, maintaining professionalism and courtesy during and after sales.
16. Ensure seamless handling of customer service requests and follow-ups.

1. Minimum of 2 years in luxury retail sales.
2. Strong sense of luxury service and aesthetics.
3. Fluent in English; additional languages are advantageous.
4. Result-oriented with strong selling skills.
5. Team player with excellent interpersonal skills and empathy.
6. Curious, self-motivated, and customer service-oriented.
7. Strong attention to detail and multitasking abilities.
8. Excellent communication and networking skills.
9. Proficient in computer skills.

1. Sales and customer service expertise
2. Luxury brand knowledge
3. Interpersonal and communication skills
4. Attention to detail
5. Multitasking abilities
6. Computer proficiency

A minimum of 2 years in a sales role within the luxury retail industry is required.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, employee assistance programs, and volunteer days off.

Richemont Americas is dedicated to creating a workplace that reflects the diversity of its employees and clients. The company values inclusion, encouraging creativity and knowledge sharing to drive excellence and innovation. Employees are supported in achieving a work-life balance and are encouraged to contribute to their communities.