Officine Panerai Boutique Director

Officine Panerai, a distinguished name in the luxury watchmaking industry, is renowned for its exquisite craftsmanship and innovative designs. As part of the Richemont Group, Panerai offers a dynamic work environment that emphasizes excellence, creativity, and a commitment to the highest standards of luxury. The brand is dedicated to fostering talent and providing opportunities for professional growth within the prestigious world of luxury goods.

1. Achieve boutique qualitative and quantitative goals by developing local clientele and exceeding sales targets.
2. Monitor sales targets and KPIs, implementing action plans for any shortfalls.
3. Generate and pursue new business and client opportunities through creative networking.
4. Develop, train, and motivate boutique teams to achieve individual sales goals and enhance client development.
5. Lead by example on the selling floor, providing on-the-spot coaching.
6. Drive retail team development to ensure succession planning and high retention rates.
7. Conduct regular performance reviews and propose improvement action plans.
8. Adhere to brand guidelines and ensure team compliance to uphold brand equity.
9. Recommend operational improvements and monitor boutique expenses within budget.
10. Provide exceptional customer service, surpassing client expectations.
11. Submit monthly reports to the Commercial Director and propose corrective actions.
12. Review Mystery Shopping results and set up corrective action plans.
13. Coach and train the boutique team to deliver the Panerai selling ceremony.
14. Ensure effective client data capture and monitor team progress.
15. Attend to client requests and concerns professionally and efficiently.
16. Initiate and propose client activations and initiatives.
17. Collaborate with Marketing, CRM, and Client Development Manager on client engagement programs.
18. Coordinate with the Communication team for events to enhance boutique awareness.
19. Lead, coach, train, and motivate the team with professionalism.
20. Plan training with the Retail Performance Manager and follow up on staff performance.
21. Ensure accurate daily sales and traffic reporting.
22. Oversee visual merchandising to align with brand direction and trends.
23. Ensure merchandise presentation meets VM standards and maintain boutique cleanliness.
24. Manage inventory accuracy and compliance with Group and Brand standards.

1. Minimum 10 years' experience in luxury goods retail, preferably in luxury watches.
2. Managerial experience in sales and customer service.

1. Strong leadership and ability to build trust and respect with the team.
2. Organizational skills and ability to delegate effectively.
3. Strong client marketing and communication skills.
4. Ability to motivate others and work well within a team dynamic.
5. Strong interpersonal skills, poised and composed with clients and staff.
6. Proficiency in Microsoft Office is advantageous.

A minimum of 10 years' experience in luxury goods retail, with a focus on luxury watches and managerial experience in sales and customer service.

Officine Panerai offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury sector.

Officine Panerai fosters a culture of excellence, creativity, and luxury. The brand values professionalism, innovation, and a commitment to providing an elevated customer experience. Employees are encouraged to develop their skills and grow within the company, contributing to a dynamic and supportive work environment.