Officine Panerai Assistant Boutique Manager

Officine Panerai is an Italian luxury watchmaker known for its maritime heritage, technical craftsmanship and distinctive design language. As part of the Richemont group, the brand operates a global network of boutiques that combine haute horlogerie with experiential retail environments, catering to discerning clientele and collectors.

1. Support the Boutique Manager in achieving sales targets and delivering exceptional client service across VIP and walk-in clientele.
2. Lead daily boutique operations including opening/closing procedures, cash reconciliation, POS transactions, and stock control.
3. Develop and maintain high-value client relationships through proactive clienteling, appointment management and after-sales follow-up.
4. Coach, mentor and schedule boutique staff to ensure consistent delivery of brand standards, product knowledge and service protocols.
5. Implement visual merchandising and boutique presentation guidelines to preserve brand identity and product storytelling.
6. Coordinate with regional management, service centres and supply chain for inventory replenishment, repairs and special orders.
7. Monitor KPI reporting, sales performance metrics and loss-prevention measures; escalate operational issues and recommend improvements.

1. Demonstrable experience in luxury retail with a minimum of one year in a supervisory or assistant manager role.
2. Proven sales track record with ability to meet and exceed targets in a boutique environment.
3. Strong leadership and people-management capabilities, including coaching and staff development.
4. Excellent interpersonal and communication skills with a client-focused, service-oriented demeanour.
5. Familiarity with horology or luxury timepieces preferred; aptitude for learning product technicalities and provenance.
6. Unrestricted right to work in Australia and flexibility to work weekends, evenings and public holidays as required.

1. Clienteling & relationship management
2. Visual merchandising implementation
3. Inventory control and stock reconciliation
4. Sales forecasting and KPI monitoring
5. Team leadership and staff coaching
6. Cash handling and POS operation
7. After-sales/service coordination
8. Luxury customer service standards

Typically 3+ years in luxury retail, with at least 1 year in a supervisory capacity; direct experience selling high-value watches or jewellery is highly advantageous.

Secondary education required; diploma or tertiary qualification in business, retail management, hospitality or a related field preferred.

The workplace culture emphasizes craftsmanship, meticulous attention to detail and elevated customer experiences typical of haute horlogerie brands. Teams operate in a client-centric, collaborative boutique environment where professionalism, discretion and a passion for product heritage are valued.