Montblanc Senior Sales Associate

Montblanc, a prestigious brand renowned for its exquisite writing instruments and luxury accessories, is part of the Richemont Group, a global leader in the luxury goods industry. As an employer, Montblanc offers a dynamic and enriching environment where employees are encouraged to develop their skills and advance their careers within the broader Richemont family.

1. Serve as a lead brand ambassador, welcoming clients and introducing them to Montblanc's heritage.
2. Set exemplary standards of customer experience and performance.
3. Focus on CRM activities to cultivate a loyal client base.
4. Proactively nurture genuine customer relationships and develop a successful client book.
5. Utilize digital outreach platforms such as WhatsApp and WeChat for client engagement.
6. Achieve sales targets and KPIs in a competitive retail environment.
7. Become an expert in Montblanc's product offerings and share this knowledge with clients and team members.
8. Support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager.

1. Previous experience in luxury retail sales.
2. Proven track record of achieving sales targets and KPIs.
3. Experience in client relationship management and digital outreach.

1. Strong communication and interpersonal skills.
2. Proactive and initiative-taking attitude.
3. Ability to remain calm under pressure in a busy environment.
4. Cultural awareness and ability to interact with diverse clientele.
5. Cooperative team player.

Previous experience dealing with clients from diverse backgrounds and cultures in a luxury retail environment is required.

Montblanc offers opportunities for internal development, mobility, and professional growth within the Richemont Group.

Montblanc fosters a collaborative and dynamic workplace culture, emphasizing personal and professional development. As part of the Richemont Group, employees are part of a global family that values diversity and innovation.