Montblanc Senior Sales Associate
Montblanc, a prestigious brand renowned for its exquisite writing instruments and luxury accessories, is part of the Richemont Group, a global leader in the luxury goods industry. As an employer, Montblanc offers a dynamic and enriching environment where employees are encouraged to develop their skills and advance their careers within the broader Richemont family.
- Serve as a lead brand ambassador, welcoming clients and introducing them to Montblanc's heritage.
- Set exemplary standards of customer experience and performance.
- Focus on CRM activities to cultivate a loyal client base.
- Proactively nurture genuine customer relationships and develop a successful client book.
- Utilize digital outreach platforms such as WhatsApp and WeChat for client engagement.
- Achieve sales targets and KPIs in a competitive retail environment.
- Become an expert in Montblanc's product offerings and share this knowledge with clients and team members.
- Support the management team with additional tasks and execute managerial duties in the absence of the Boutique Manager.
- Previous experience in luxury retail sales.
- Proven track record of achieving sales targets and KPIs.
- Experience in client relationship management and digital outreach.
- Strong communication and interpersonal skills.
- Proactive and initiative-taking attitude.
- Ability to remain calm under pressure in a busy environment.
- Cultural awareness and ability to interact with diverse clientele.
- Cooperative team player.
Previous experience dealing with clients from diverse backgrounds and cultures in a luxury retail environment is required.
Montblanc offers opportunities for internal development, mobility, and professional growth within the Richemont Group.
Montblanc fosters a collaborative and dynamic workplace culture, emphasizing personal and professional development. As part of the Richemont Group, employees are part of a global family that values diversity and innovation.


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