Montblanc Senior Sales Associate - CRM & Clienteling

Sydney • Australia

Friday, August 8, 2025

Montblanc, a distinguished name in the luxury goods sector, is part of the esteemed Richemont Group, a global leader in luxury retail. Known for its commitment to craftsmanship and innovation, Montblanc offers a dynamic and inclusive workplace that values diversity and fosters creativity. Employees are encouraged to leave their mark by contributing to the brand's legacy of excellence.

1. Drive boutique sales performance through exceptional clienteling and CRM execution.
2. Build and maintain a portfolio of clients, fostering relationships and brand loyalty.
3. Analyze data to support brand and boutique CRM strategies.
4. Formulate and support targeted client activations and boutique events.
5. Achieve individual and boutique sales targets and KPIs.
6. Mentor and coach team members to foster a high-performance environment.
7. Participate in boutique meetings, providing updates and proposing new ideas.
8. Lead by example, embodying brand values and promoting a positive work environment.
9. Assist in daily product and inventory management, ensuring boutique compliance.

1. Proven experience in luxury retail sales, particularly in clienteling and CRM.
2. Demonstrated ability to achieve sales targets and KPIs.
3. Strong analytical skills for data-driven decision making.

1. Exceptional clienteling and CRM skills.
2. Strong interpersonal and communication skills.
3. Leadership and mentoring abilities.
4. Analytical and strategic thinking.
5. Proficiency in inventory management.

A minimum of 3-5 years of experience in luxury retail sales, with a focus on clienteling and CRM.

Bachelor's degree in Business, Marketing, or a related field preferred.

Generous staff discounts, employee benefits, milestone recognition, and gifts. Paid volunteer day leave. Opportunities for local and international career advancement within the Richemont Group.

Montblanc fosters a dynamic and inclusive work environment where diversity is celebrated. The brand is committed to ongoing training and development, ensuring that employees are equipped to excel. The management team is supportive and nurturing, offering a wealth of experience to guide and develop team members.