Montblanc Senior Manager - Retail Operations

New York • USA

Thursday, May 22, 2025

Montblanc, under the esteemed Richemont Group, is a distinguished name in the luxury goods industry, renowned for its craftsmanship and innovation. As part of Richemont Americas, Montblanc is committed to fostering a diverse and inclusive workplace that mirrors the diversity of its clientele and communities. The brand values creativity and knowledge as key drivers of excellence and is dedicated to creating an environment where these attributes can thrive.

1. Develop, implement, and maintain boutique operating policies and procedures in collaboration with Loss Prevention and Finance departments.
2. Oversee and participate in the scheduling and execution of store openings, closings, and relocations.
3. Communicate company directives, policies, and procedures relevant to in-store boutique operations.
4. Support and coordinate the bi-annual physical inventory process.
5. Develop and manage client service excellence programs for boutiques.
6. Network and develop operational best practices within the retail network and corporate personnel.
7. Establish and manage relationships with internal and external vendors and service providers.
8. Perform special projects as designated by Senior Management.
9. Coordinate and recommend guidelines and training tools for boutique and regional managers to enhance product selling strategies.
10. Serve as the point of contact between boutique managers and home office support personnel.
11. Participate actively in boutique visits and physical inventories.
12. Report on and implement adjustments to boutique KPI productivity on a monthly, quarterly, and yearly basis.
13. Act as a communication filter to ensure essential information is conveyed to the retail network.
14. Coordinate and facilitate after-sales service maintenance.
15. Conduct intermittent boutique internal control audits and excellence visits.
16. Analyze new omni-channel and distance sales approaches, focusing on Click-From-Store and outreach activities.
17. Manage the operations budget, including boutique expenses, incentives, and uniforms.

1. Bachelor's degree.
2. Minimum 5 years of experience in retail field and/or retail operations with register systems.
3. 1-2 years of inventory management and/or store management experience.
4. Proficiency in retail math and Microsoft applications (Word, Excel, PowerPoint).
5. Working knowledge of SAP is preferred.
6. Commitment to high integrity and professional business standards.
7. Ability to adapt to changing priorities.
8. Creative and proactive problem-solving skills.
9. Goal setting and roadmap development capabilities.
10. Solution-oriented with a high sense of urgency.
11. Ability to work both independently and as part of a team.
12. Effective written and verbal communication skills.
13. Superb organizational skills with attention to detail and ability to manage multiple projects with time-sensitive schedules.
14. Ability to interface with all levels of management and associates.
15. Willingness to travel overnight/weekends as required by inventory, openings/closings, and relocations.

1. Retail operations management
2. Inventory management
3. Policy and procedure development
4. Client service excellence
5. Vendor relationship management
6. Project management
7. Communication and interpersonal skills
8. Organizational and time management skills
9. Problem-solving and adaptability
10. Proficiency in Microsoft Office Suite
11. Knowledge of SAP

A minimum of 5 years in retail field and/or retail operations experience, with at least 1-2 years in inventory or store management.

Bachelor's degree required.

Expected salary range: $120,000-$140,000, negotiable based on skills and experience.

Montblanc offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include wellness reimbursement, paid time off, and volunteer time off days.

Montblanc, as part of the Richemont Group, embraces a culture of diversity, inclusion, and creativity. The company is committed to crafting the future by empowering its workforce to deliver excellence through innovation and collaboration. The workplace environment is one that values mutual respect, learning, and the pursuit of excellence.