Montblanc Sales Manager

Montblanc is a heritage luxury maison renowned for writing instruments, leather goods, watches and accessories. As part of the Richemont group, the brand combines meticulous craftsmanship with contemporary design and operates a global retail network and wholesale channels. Montblanc is recognized for high standards of client service, product expertise and structured career pathways within the luxury retail sector.

1. Lead and inspire the boutique sales team to exceed monthly and annual revenue targets while upholding Montblanc’s service standards.
2. Develop and execute sales strategies, promotional initiatives and clienteling programs to grow wallet share and lifetime value.
3. Coach, mentor and evaluate sales advisors through regular coaching sessions, development plans and performance reviews.
4. Own staffing activities including recruitment, onboarding, scheduling and rostering to ensure optimal coverage and productivity.
5. Maintain rigorous visual merchandising and presentation standards aligned with global brand directives.
6. Manage inventory integrity, stock replenishment and loss-prevention protocols in collaboration with operations.
7. Analyse sales KPIs and prepare concise reports for regional management with actionable recommendations.
8. Plan and host client events, trunk shows and VIP appointments to cultivate high-value relationships.
9. Collaborate with regional and corporate teams on product launches, training rollouts and market initiatives.

1. Proven track record of success in luxury retail sales with demonstrable results against targets.
2. Prior people-management experience with the ability to hire, develop and retain high-performing teams.
3. Strong commercial acumen, analytical capability and familiarity with retail KPIs (conversion, AUR, units per transaction).
4. Exceptional clienteling skills and a polished, professional presentation appropriate to a luxury house.
5. Flexible availability including evenings, weekends and holidays; ability to travel locally as required.
6. Legal authorization to work in Canada.

1. Clienteling
2. Team leadership and coaching
3. Sales strategy and execution
4. Visual merchandising
5. Inventory control and loss prevention
6. KPI analysis and sales reporting
7. Event and VIP appointment planning
8. Retail operations and scheduling

Typically requires 3–5 years in luxury retail with at least 2 years in a supervisory or managerial capacity overseeing a boutique sales team and delivering consistent revenue growth.

Post-secondary diploma or degree in Business, Retail Management, Hospitality or a related discipline, or equivalent professional experience in luxury retail.

Montblanc cultivates a culture of craftsmanship, precision and client-centric service. The workplace emphasizes refined product knowledge, collaborative teamwork and high-touch client relationships consistent with Richemont’s standards for luxury retail excellence.