Montblanc Sales Associate

Querétaro • Mexico

Monday, May 26, 2025

Montblanc, a prestigious brand renowned for its exquisite craftsmanship and timeless luxury, is part of the Richemont Group, a global leader in the luxury goods industry. As an employer, Montblanc offers a dynamic and sophisticated work environment where employees are encouraged to excel and innovate. The brand is committed to fostering talent and providing opportunities for professional growth within the luxury retail sector.

1. Achieve individual and collective sales targets, ensuring alignment with compliance standards.
2. Process product exchanges and maintain inventory control.
3. Assist in visual merchandising to uphold the boutique's aesthetic standards.
4. Ensure an exceptional customer experience by following the retail signature process.
5. Record sales transactions accurately and manage inventory through the SOVIA tool.
6. Establish and maintain strong client relationships using authorized Montblanc applications.
7. Provide high-level customer service, addressing client requests and complaints promptly.
8. Develop and maintain a comprehensive customer database.
9. Manage client communications professionally, including text messaging.
10. Oversee customer repairs, ensuring timely processing and communication with clients.
11. Assist VIP customers and prospect new clients, adhering to CRM objectives.
12. Prepare and update sales reports for management review.
13. Support operational processes to ensure positive audit outcomes.
14. Participate in training sessions to enhance product knowledge and customer engagement skills.

1. Bachelor’s degree in business or a related field.

1. Proficiency in computer programs and office equipment.
2. Strong clienteling skills.
3. Outstanding interpersonal and customer-service skills.
4. Ability to manage high-stress situations effectively.
5. Capability to work independently while contributing to team efforts.
6. Excellent negotiation skills and a positive attitude.
7. Proactive with a strong interest in self-study.
8. Appreciation for culture and the arts.
9. Team-oriented mindset.

1-2 years of sales experience in the retail industry.

Bachelor’s degree in business or similar.

Montblanc offers a comprehensive benefits package, including opportunities for professional development and advancement within the luxury retail sector.

Montblanc fosters a culture of excellence, innovation, and dedication to craftsmanship. Employees are part of a collaborative and inspiring environment where they are encouraged to engage with the brand's rich heritage and contribute to its ongoing success.