Montblanc Sales Associate

Lugano • Switzerland

Thursday, August 28, 2025

Montblanc, a distinguished name in the realm of luxury goods, is part of the esteemed Richemont Group, a global leader in the luxury industry. Known for its exquisite craftsmanship and timeless elegance, Montblanc offers a prestigious environment for professionals passionate about high-end products and exceptional customer service.

1. Achieve sales targets by monitoring individual and boutique sales goals and identifying opportunities to gain new clients and increase sales.
2. Demonstrate impeccable product knowledge and engage clients with appropriate products and collections.
3. Provide exemplary customer service and manage the ASS inventory.
4. Handle VIP customers, develop long-term client relationships, and convert prospective clients into buyers.
5. Maintain and update the customer database in accordance with CRM standards, ensuring data quality.
6. Ensure correct visibility inside and outside the boutique.
7. Adhere to boutique security and loss prevention procedures.
8. Conduct regular inventory controls and random stock checks.
9. Manage goods-in receipt, stocking, and transfers of goods.
10. Develop expertise in a selected product category and regularly share knowledge with team members.

1. 5+ years of experience in a retail business environment or luxury brand business.
2. Background in retail or hospitality with an affinity for luxury.
3. Passion for the Maison, its history, and culture.

1. Strong interpersonal and sales skills.
2. Proactivity in sales and customer engagement.
3. Excellent selling skills.
4. Exemplary team working spirit.
5. Strong communication skills with clients, boutique team, head office management, suppliers, and partners.
6. In-depth knowledge of the product portfolio.
7. Competence with till systems (SAP, GK), Sales Force, and Microsoft Office.
8. Fluency in Italian and English; proficiency in another language is an asset.

A minimum of 5 years in a retail or luxury brand business environment is required.

Potential future growth opportunities within Montblanc and the Richemont group. Access to a brand-new boutique and a friendly, dynamic team environment.

Montblanc fosters a culture of integration, development, and support for its employees. The workplace is dynamic and collaborative, offering diverse and challenging daily activities in a friendly team setting.