Montblanc Sales Associate

Lugano • Switzerland

Wednesday, August 27, 2025

Montblanc, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Montblanc is committed to fostering a dynamic and inclusive work environment where employees can thrive and develop their careers within the luxury industry.

1. Achieve sales targets by monitoring individual and boutique sales goals and identifying opportunities to attract new clients and increase sales.
2. Maintain impeccable product knowledge and engage clients with appropriate products and collections.
3. Deliver exemplary customer service and manage the ASS inventory.
4. Handle VIP customers, develop long-term client relationships, and convert prospective clients into buyers.
5. Provide necessary information for the customer database according to CRM standards, and contribute to the quality of the database by reviewing, updating, and cleaning data.
6. Ensure correct visibility inside and outside the boutique.
7. Adhere to boutique security and loss prevention procedures.
8. Conduct regular inventory controls and random stock checks.
9. Manage goods-in receipt, stocking, and transfers of goods.
10. Develop expertise in a selected product category and regularly share knowledge with team members.

1. 5+ years of experience in a retail business environment or luxury brand business.
2. Background in retail or hospitality with an affinity for luxury.
3. Passion for the Maison, its history, and culture.

1. Strong interpersonal and sales skills.
2. Proactive attitude.
3. Excellent selling skills.
4. Exemplary team working spirit.
5. Strong communication skills with clients, boutique team, HO management, suppliers, and partners.
6. In-depth knowledge of the product portfolio.
7. Competence with till systems (SAP, GK), Salesforce, and Microsoft Office.
8. Fluency in Italian and English; proficiency in another language is an asset.

5+ years of experience in a retail business environment or luxury brand business.

Potential future growth opportunities within Montblanc and the Richemont Group. Access to a brand-new boutique and a friendly, dynamic team environment.

Montblanc offers a vibrant and supportive workplace culture that values integration, development, and support of its people. Employees are encouraged to share their knowledge and expertise in a collaborative setting where no two days are alike, ensuring a stimulating and diverse work experience.