Montblanc Sales Associate

London • UK

Tuesday, March 4, 2025

Montblanc, a distinguished member of the Richemont group, is renowned for its exquisite craftsmanship in writing instruments, watches, and luxury accessories. As part of Richemont, Montblanc benefits from a legacy of excellence and innovation, offering employees a dynamic environment that fosters both personal and professional growth.

1. Serve as the lead brand ambassador, welcoming clients and introducing them to Montblanc's heritage.
2. Cultivate and maintain a loyal client base through proactive CRM activities and digital outreach.
3. Achieve sales targets and KPIs individually and collaboratively within a competitive retail environment.
4. Develop expertise in Montblanc's product range and share knowledge with clients and team members.
5. Support the Boutique Manager and assume managerial responsibilities in their absence, including overseeing operations and driving business opportunities.

1. Experience in luxury retail or a similar customer-facing role.
2. Proven ability to achieve sales targets and manage client relationships.
3. Familiarity with CRM systems and digital communication platforms such as WhatsApp and WeChat.

1. Strong communication and interpersonal skills.
2. Proactive and initiative-taking approach.
3. Ability to remain calm under pressure in a busy retail environment.
4. Cultural sensitivity and experience with diverse clientele.

Previous experience in luxury retail or a similar high-end customer service environment is required.

Montblanc, as part of the Richemont family, offers opportunities for internal development, mobility, and professional growth.

Montblanc fosters a collaborative and inclusive workplace culture, emphasizing internal development and career progression within the broader Richemont group. Employees are encouraged to contribute to a dynamic team environment and engage in continuous learning.