Montblanc Sales and Operations Manager

New York • USA

Friday, July 18, 2025

Montblanc, a prestigious brand under the Richemont Group, is renowned for its luxury writing instruments, watches, and leather goods. As part of Richemont, Montblanc benefits from the conglomerate's extensive resources and commitment to innovation, quality, and craftsmanship. Richemont is a global leader in the luxury goods industry, offering a dynamic and supportive environment for career growth.

1. Manage and optimize order processing for in-store and drop-ship operations, ensuring timely fulfillment and handling exceptions efficiently.
2. Oversee operational processes, including RTV management and chargeback resolution, collaborating with finance and distribution centers.
3. Supervise product listing creation and maintenance across platforms, ensuring data accuracy and optimization for search.
4. Drive merchandising and sales growth by managing in-store and online product assortments, aligning with seasonal launches and strategic initiatives.
5. Develop and execute sales strategies to enhance sell-out performance, collaborating with cross-functional teams to drive revenue.
6. Coordinate with marketing, supply chain, visual merchandising, and training departments to ensure seamless operations.
7. Analyze partner data to assess product performance and sales, making informed decisions to drive business growth.
8. Ensure compliance with operating policies and procedures, adhering to RNA and Group standards.
9. Manage time effectively in a fast-paced environment, balancing operational needs with long-term objectives.

1. Bachelor's degree
2. Minimum of 5 years experience in luxury or fashion industry
3. Familiarity with department store processes
4. Proficiency in retail financial metrics and managing OTB (Open to Buy)
5. Expertise in Excel and SAP

1. Strong analytical skills to translate client data into actionable plans
2. Excellent communication skills, both written and verbal
3. Ability to travel extensively, approximately 25% of the time
4. Adaptability to sudden shifts in demand and operational challenges
5. Strong interpersonal and collaborative skills

A minimum of 5 years in the luxury or fashion industry, with a focus on department store operations and financial management.

Bachelor's degree

Expected salary range: $80,000 - $90,000, determined based on skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings accounts, life insurance, disability benefits, and a 401(k) plan with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to support community initiatives.

Richemont prioritizes employee well-being and fosters a culture of innovation and excellence. The company values work-life balance and encourages employees to contribute to their communities. As part of Richemont, Montblanc offers a collaborative and dynamic work environment where employees are empowered to craft the future.