Montblanc Retail Manager

Montblanc, a prestigious name in the luxury goods sector, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Montblanc offers a dynamic and inspiring work environment that values creativity, innovation, and excellence. The company is committed to fostering a culture of collaboration and professional growth, providing its employees with opportunities to thrive in the luxury industry.

1. Define and implement annual sales objectives and strategies for retail boutiques in Japan.
2. Act as a brand ambassador, building relationships with VIP clients, landlords, and department stores.
3. Collaborate with various departments to manage boutique action plans, events, and activities.
4. Oversee retail cost structures, including Opex, Capex, and A&P, to meet budgeted cost levels and net contribution objectives.
5. Optimize Montblanc's retail network for brand visibility and market coverage.
6. Participate in negotiations with department stores regarding terms and conditions.
7. Monitor competitive environment and competitors' activities.
8. Set objectives for boutique managers and track their performance monthly and annually.
9. Ensure effective implementation of clienteling and CRM activities within the retail network.
10. Collaborate with the training department to enhance customer journey and monitor key indicators like NPS scores and mystery shopping results.
11. Provide monthly reports to the Montblanc management committee on retail performance and competitive environment.
12. Prepare annual budget presentations and monthly boutique managers meetings.
13. Assess and develop staff competencies in collaboration with the training department.
14. Formulate and implement development plans for subordinates, delegating responsibilities to maximize their capabilities.

1. 3-5 years of experience as a retail manager in the retail industry, preferably with a luxury brand.
2. Deep understanding of the retail business, fashion, and department store industries.
3. Business-level proficiency in English is preferable.

1. Ability to collect and synthesize quantitative and qualitative data.
2. Effective team player and networker.
3. Strong interpersonal, communication, and client-oriented skills.
4. Strong sense of integrity.
5. Digital acumen.
6. Entrepreneurial spirit and customer focus.
7. Ability to manage and develop teams.

3-5 years of experience in retail management, preferably within a luxury brand.

Montblanc offers a comprehensive benefits package, including opportunities for professional development and career advancement within the Richemont Group.

Montblanc fosters a culture of excellence, creativity, and innovation. The company values collaboration and professional growth, providing a supportive environment where employees can thrive and contribute to the brand's legacy of luxury and craftsmanship.